Service Providers
Apartment Communities, Call Centers, Delivery Services, Hair Salons, Hotels, Lawn Care, Phone Service Providers, Rental Agencies, and more!
Opportunity
You are in a highly competitive industry. When customers call to make a reservation or inquiry and they are not assisted in the manner they expect, they can hang up and give their business to your competitor in an instant. Do you know what percentage of your incoming calls result in driving customers away as opposed to maintaining their loyalty? When customers come in to your locations, how helpful and knowledgeable is your staff?
Solution
CALIBER telephone mystery shoppers will call your representatives with a common scenario and we will provide you with regular data on average hold time, helpfulness, friendliness, knowledge, sales skills, and whether the phone interaction will make customers more likely or less likely to buy from you. CALIBER shoppers will come to your locations to interact with your staff and provide quantifiable data on the key service elements that drive your business. We will provide you with targeted information so that you will know where to focus your training and operational improvement efforts across the board.
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