Analyzing Your Results

View and analyze your mystery shop and audit results with our powerful online reporting tool. You may customize levels of access to the reporting site based on roles within your organization. Here are just a few of the features that are included:

Shop Level Reporting

• Clear, objective, reports with relevant commentary.
• Automated distribution of individual mystery shop/audit results to the appropriate managers.
• Receive automated e-mail alerts when scores fall outside of designated thresholds.

Management Summary Reporting

• Compare results across your company’s organizational hierarchy.
• Identify company-wide training needs. Identify any gaps between the service
  experience you intend your customers to have and what is actually occurring.
• Recognize areas that are performing well.
• Download results in Excel or PDF, or view in HTML.
• Receive colorful graphs and trending reports.
• Use cross-tab and ad-hoc reports to look for meaningful data correlations in order to isolate improvement opportunities.
• Easily access raw data extracts.
• Analyze shopper commentary by specific response type.

Need an Executive Summary or a more robust analysis of your data? If you have specific reporting needs, we can help!