Restaurants
Quick-Serve, Drive-Thru, Casual and Fine Dining
Opportunity
Your company has implemented standards of performance for how quickly guests should be greeted, have their beverage orders taken, and have their meals checked on by wait staff.
Would you find value in knowing how customers perceive your service?
Solution
CALIBER mystery shoppers will record wait time for each phase of the service experience so you will have company and store level data to evaluate. While we’re in your restaurants, we’ll also provide data on key metrics such as how frequently specials and desserts are suggested (increase that average check size!), proficiency of wait staff in answering menu questions, overall friendliness and attentiveness of staff, and more!
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