Banks / Financial Institutions
Opportunity
Nearly one-third of bank customers reject a bank altogether based on a previous poor service experience according to a 2009 J.D. Power & Associates study. Positive recommendations
drive 36% of consumers’ selection of a bank! You have established service standards and
expect excellence from all of your branches. What information are you receiving on a regular
basis to help you understand how those service standards are being executed?
Solution
CALIBER will collaborate with you to create a customized customer scenario and survey to regularly gauge how your branches are executing on your service promise to customers. Beyond customer service, we will also provide information on how frequently branches
are informing customers about new products and services and whether signs and brochures are properly displayed. Let us help you become the bank that customers refer their friends to because of your great service!
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